Each event has a specific date and timing, make sure you read the terms and conditions before making and transection for specified event.

Click on the signup button on the home page to create Mr Spades account. Enter your Name, email id, phone number, password and click on submit to get account on Mr. Spades.

No, it’s not, but having an account with Mr. Spades allow you to get Discount offers , use wallet, to check entire booking history and to get exclusive offer notification for the event.

Yes, it is necessary to linked your email address and phone number with us to get the confirmation for your ticket. Email and SMS also contain booking code so that you can get the entry for the event.

Don’t stress, just follow the simple steps for the recovery of password;
– click on the “Forgot Password” button.
– Enter the register email id, to get the password reset link of the registered account.
– Clink on the link to reset the password and follow the instruction.

You can use any debit card, credit card, net banking, BHIM, Freecharge Wallet, Mobikwik, Ola Money, Jio Money, Paytm Wallet.

No need to panic, just send us your details which you received through message which was sent to you via SMS to info@mrspades.com, we will figure out and revert you back within 5 working days.

As per our policy we will send the reverse request to the bank, depending on each bank policy, refund of the amount can take up to 15 working day to process.

While using promo code offer, we provide you the instant discount on your booking. No hassle of Cashback.

Discount can be avail instant but Cashback takes 24 to 48 hours to reflect in the wallet after successful transection.

Yes, you can use up to 100% Cashback on your booking if not instant discount.

All credit card and debit card payments on Mr. Spades are processed through secure and trusted payment gateways managed by leading Indian banks. Banks in India now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification, else you can pay via net banking, UPI or wallet.

3D Secure PIN is a 6 digit numeric PIN which provides a way to protect your Debit Card usage on the Internet.3D Secure PIN is required to safeguard your internet purchases whenever you use your Debit Card at participating merchant websites. The requirement of 3D Secure PIN prevents unauthorised usage of your Debit Card on the internet, it’s just a way to secure your online purchase.
You can register for the 3D secure password for your credit/debit card by visiting your bank’s website.

We believe in customer privacy, your online transaction is totally secure, we use technology to secure all your card information.

Check the email sent to you from payment gateway, Paytm. It will have a reference number with which you can correspond with Instamojo or any other wallet and get a status on your refund. Also make sure you check with the bank, from which you paid for the tickets.

No, we do not receive international card as of now.We suggest you ask a friend with an Indian card to make the booking for you.
Alternatively, you can buy the tickets at the venue as per availability.

Spades Internet handling minimum starting fees of Rs. 5 (Depending on the ticket price) per ticket and convenience fees plus government taxes if applicable.

You can exchange your e-ticket to the physical ticket at the venue on the day of the event. You just need to show the confirmation sms at the booking centre along with valid government ID.

Depend on that particular event, please read the terms and condition for the event before making any transection.

Few bookings cannot be cancelled once booked but rest depend on specific bookings policies of that particular events, please read the terms and condition of your order before booking on Mr. Spades.

if the card holder is absent during the collection of the physical ticket, the person collecting the tickets needs to show the photocopy of the front and reverse side of your credit or debit card which should be signed by the cardholder along with the confirmation mail/sms also scratch off the CVV number for security reasons.

You can either show us the e-ticket (That we emailed you) on your phone or just the message (SMS) you received after you booked your ticket, containing the short code. its not compulsory that to bring the print of the ticket.

You are allowed a maximum of 20 tickets per transaction. The maximum quantity of tickets available may vary from time to time.
In case you wish to book more than 20 tickets, write in to info@mrspades.com

As soon as your booking is confirmed, a confirmation e-mail and SMS containing your booking details is sent across to the contact details. In case you have not received the confirmation e-mail/SMS, please email to info@mrspades.comwith the contact details used while transacting and we will re-send the confirmation.

Whenever the host open the booking that event will be available on Mr. Spades.

Since the ticket is already paid for, it is available for collection at the booking centre at any time before the show. However, we recommend collecting the ticket 10-15 minutes earlier in case of a last minute queue at the booking centre

Open that particular event, head to the about section which contain all the information about the event, location, venue and terms &conditions which inform you about all the mandatory info about the event.

It’s a rare case that event got cancelled. But at that condition it depends on the terms and condition of that particular event. But the taxes is non- refundable.

Tickets once booked are deemed sold. Hence it is not possible to cancel, replace or refund a confirmed booking.

Once a ticket is booked, it is deemed as sold and there is no privilege to revise the booking details.

As per policy, once a ticket has been paid for, it is deemed sold. It cannot be replaced or cancelled or depend on the particular event that you booked for.

Tickets once confirmed can be collected any time prior or at the show time by presenting a copy of the confirmation e-mail or SMS and the original photo ID proof in case of booking through a Net banking payment mode.

It is necessary to carry the Credit/ Debit card used for booking when you pick the tickets from the cinema. This is to ensure that the person booking the ticket is the owner of the card.

We'd Love To Hear From You

19, Institutional Area, Knowledge Park II.
Greater Noida, Uttar Pradesh 201306

CAll Us at

+91-7275-012-623
+91-9808-588-461

Info@mrspades.com
Ankur@mrspades.com

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